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Make a Reservation

FAQ

You Got Questions, We Have Answers!

To assist with planning your stay at Crown Paradise Golden All-Inclusive Resort Puerto Vallarta, please find answers to our most frequently asked questions below. 

GENERAL HOTEL

The Crown Paradise Golden hotel offers services for guests over 18 years of age. Our hotel is designed for Puerto Vallarta visitors to have fun and relax with friends or partners. So there’s no need to worry about children while taking advantage of great activities and using facilities made for adults.

We’re located on Banderas Bay, the largest bay of Mexico, in the municipality of Puerto Vallarta, in Jalisco state. The address is: Paseo de las Garzas No. 3, Zona Hotelera Norte. We’re next to the Integral Port Administration (API in Spanish), where cruise ships dock when visiting Puerto Vallarta.

If you arrive to Lic. Gustavo Díaz Ordaz International Airport, we suggest you take an authorized taxi. The taxi booth is located in the baggage claim zone. Once you hire the taxi, just keep following the exit route and you’ll identify it quickly because of its white color. The cost of the service is $250 Mexican pesos in a car for four people. And the ride to your hotel only takes ten minutes.

You’ll also discover yellow taxis that are cheaper, costing around $100 Mexican pesos in a car for four people. You can find them right outside the airport on the main Francisco Medina Ascencio avenue, below the pedestrian bridge.

If you’re more adventurous, you can take a light blue-colored bus. It costs $7.50 pesos per person. The bus stop is right outside of the airport on Francisco Medina Ascencio avenue, just below the pedestrian bridge. Take any route because you’ll get off on the main avenue. You should request the bus to stop once you’ve passed Walmart Mall on your left-hand side. At the second traffic light (ten meters ahead), you can see the blue bus stop at the Soriana Playa de Oro mall area. (Our hotel is right behind this Mall.)

If you’re arriving to Puerto Vallarta by bus or car, we suggest you take a taxi. You’ll find them at the exit of the bus station. The cost of the service is around $150 pesos by car for four passengers and you’ll arrive at your hotel within ten minutes.

The telephone number is: +52 322 226 68. Our operator will be happy to connect you with the department or area you wish to contact.

Your vacations include the following services: food, unlimited international and local beverages, non-motorized entertainment, tips, taxes and WiFi services.

The hotel provides amenities that aren’t included in your rate. With an extra cost, you can enjoy: room service food (mini bar second stocking on the same day), laundry service, local, international and cell phone calls, medical assistance, a wine menu, prime dishes such as lobster, massage and facial services, tours in the region and transportation. Plus, private events for special occasions such as flowers and romantic private dinners are available options as well. Also, the checkout time can be after the noon hour and you may have breakfast if you arrive at our hotel before 11:00 a.m.

This is a non-smoking hotel, but we have special areas located in the best zones. So all our guests can enjoy the views and the entertainment.

We’re located among family hotels. Also, the beach is a public area, where families from other places and local residents also come to enjoy togetherness. Therefore, in order to look after the security and integrity of our guests, it’s forbidden to be topless on our property.

El Malecón waterfront is the main attraction and the most popular coastal walk for locals and tourists. The hotel is only 15 minutes away and you can take a bus just a block from the hotel. Please mention that you’re heading to “el centro” on the main Francisco Medina Ascencio avenue. Or you can get a taxi at the hotel for four people max that costs $85 pesos.

Marina Vallarta is the second most popular attraction, where you can find a variety of restaurants and bars for all tastes and budgets, with luxury boats as a backdrop. You can take a taxi from your hotel for four people that costs $85 pesos. Or travel on a local bus to Marina Vallarta costing $7.50 pesos per person.

Most tour boats set sail from the Maritime Terminal and you can reach Door 9 on foot since we’re right beside it.

At Galerías Mall, you’ll find famous department stores, cinemas, casinos and restaurants. It is a ten-minute northbound walk from the hotel.

Peninsula Mall is the favorite point for financial institutions because there are many banks, plus the Canadian consulate and one of the most famous coffee shops in the world as well as nightclubs. It is a 15-minute southbound walk from the hotel. You’ll actually find it before reaching La Isla Mall.

La Isla Mall is the ultimate place in Puerto Vallarta with exclusive brand stores, bars and remarkable restaurants plus VIP cinemas. It’s a 15-minute southbound walk from the hotel.

BOOKINGS

You can book by calling us at 1844 851 9843 or by going on our website www.crownparadise.com. It’s important to keep in mind the date you’re intending to book. That’s because our fees and promotions are based on the availability our system indicates in real time. This enables us to offer you a more realistic fee.

If you’re planning to come this year, the sooner the better! If you wish to set up vacations months ahead, we kindly ask you to contact us in the second half of that year.

The max number of people is three adults.

The Crown Paradise Hotel has suites with two rooms. However, it’s important to book it as a request during the reservation process and then make a payment as an upgrade upon arrival with our reception staff.

We have many payment methods that include cash. Please contact our call center at 1844 851 9843 so we can offer you the bank information you’ll need to make a cash deposit.

Another option is to choose monthly payments free of interest and mainly with Afirme, BanBajio, Banca Mifel, Banco Ahorro Famsa, Banorte, IXE, Banjercito, BanRegio, HSBC, Scotiabank, Santander, BBVA Bancomer* and Banamex* once you arrive at the hotel. If you choose this method, we kindly ask you to contact our call center to carry out a payment with our MSI promotion.

Of course you can! However, due to our laws, you must show your ID at the desk and the current exchange rate will be taken as a reference.

ROOMS

Due to the design and structure of the property, most of the rooms have a garden and/or pool view. However, the view is amazing!

In each room, the minibar is restocked once a day with: two 600 ml bottles of water, two cans of Heineken beer, one regular cola, one light cola, one flavored soda. Plus, every room is equipped with an iron, an ironing board, a hairdryer, shampoo, body cream, soap, a bathing cap, towels for bath, hands and face, a safe with a personalized code, a vanity mirror with magnifying and regular sides, hangers for pants and clothes and an alarm clock.

We also offer amenities at no extra cost that you can request through our operator such as: a coffee maker with service for two cups, a shoe polisher, a sewing kit, a dental kit (toothbrush and paste), a shaving kit, envelopes and letterhead paper.

RESTAURANTS, SNACKS Y BARS

The Crown Paradise Golden Hotel has one buffet restaurant for breakfast, lunch and dinner and two restaurants with special menus for dinner such as: Bellavista, our main restaurant with buffet services, Paradise, Mediterranean specialties, a la carte menu, Salvador’s, International specialties, a la carte menu

One of the benefits of staying at the Crown Paradise Golden is gaining access to all of our facilities (except guest rooms) and services of our family hotel the Crown Paradise Club. So you can also enjoy the delicious dishes that our chefs have for you to enjoy. These scrumptious food items include: Fujiyama, our specialty restaurant with an oriental menu, and Sans Souçis, our specialty French a la carte menu. The family service for dinner is from 6:30 p.m. and 7:00 p.m. During the rest of the night, service is just for adults. La Piazza, Italian food specialties with a la carte menu service, is another delectable option. The family service takes place during all business hours.

The hours for Bellavista, buffet restaurant are:

- Breakfast from 7:00 a.m. until 11:00 a.m.

- Lunch from 1:00 p.m. until 4:00 p.m.

- Dinner from 6:00 p.m. to 10:30 pm.

The seating times for specialty restaurants are:

6:30 p.m., 7:00 p.m., 8:30 p.m., 9:00 p.m. and 9:45 p.m.

In order to help our colleagues offer you a more personalized service, prior reservations have to be made in the restaurant of your choice at least one day in advance from 3:00 p.m. onward. Please note that you can also call extension. 49 the same day from 8:00 a.m. to 2:00 p.m. However, your reservation will depend upon availability in the requested restaurant.

Please be advised that you must observe the following dress code to be able to enter our specialty restaurants:
Gentlemen:
- Closed shoes
- Long-sleeved, three-quarters or short sleeved shirts
- Long pants or linen/cotton dress Bermuda shorts.
Ladies:
- Heeled sandals or closed shoes
- Dress, short or long slacks
- Light or dress blouse

Yes, by the pool we have our Snack Toka that opens from midday to 6:00 p.m. You’ll find a great variety of snacks such as hamburgers, salads and desserts. If you are relaxing in the beach area, we invite you to visit The Breeze bar that opens from 7:00 a.m. to 11:00 a.m. to offer you a continental breakfast. Or you can enjoy a delicious panini, Mexican guacamole or fish ceviche from midday to 5:00 p.m. with a beautiful view of the sea. At 6:00 p.m., please your palate with a selective and delicious variety of sushi while getting inspired by the sunset with your refreshing drink.

We have three bars in the hotel, ready to offer you a great variety of national and international beverages. Our lobby bar is located in front of the reception area and open from 9:00 a.m. until midnight. The pool bar is located in front of our pool and open from 11:00 a.m. until 6:00 p.m. Lastly, we have the Breeze bar, which is located at the beach with service from 10:00 a.m. to 11:00 p.m.

The last bar closes at 1:00 a.m. But you can request the servibar service through Room Service. This only includes mini bar drinks at a cost of $70.00 pesos for the service.

If you would like to eat vegetarian dishes or salads, you can do so in our buffet restaurant, where we also offer sugar and gluten-free bread. If you have a special diet, please advise your waiter so our team of chefs can prepare these special foods for you. We also suggest that you advise our staff at the concierge desk. Then they can help you let the food and beverage department know about your dietary restrictions.

ENTERTAINMENT

The hotel has a hot tub and a semi-Olympic pool for activities.

You’ll be able to enjoy activities such as kayaking, beach volleyball, pool volleyball, stretching classes on the beach, water aerobics and a tennis session on our court, which is open from 8:00 a.m. to 6:00 p.m. All of the activities are organized by our entertainment team on a daily basis.

At night, you’ll be able to enjoy theme shows, where our guests get together from 9:00 p.m. until 10:00 p.m. daily in our Nitro Club theater. You can also have a jam session during our karaoke hour from 10:00 p.m. until 11:00 p.m. from Wednesday to Saturday in the Nitro Club, too.

Yes, it does. Our Nitro Club is open as a disco from Thursday to Saturday from 11:00 p.m. to 2:00 a.m. It’s only for adults (18 years of age and over).

Upon arrival at the hotel, our colleagues in the reception area will give you a program called the Crown News. It lists the shows of the week, restaurant opening hours and main hotel attractions. Please keep an eye out for this information on the hotel’s TV screens as well.

SERVICES

If you arrive before check-in time, which is at 3:00 p.m., or if your flight is scheduled to depart after check-out time at noon, you can stay in the connectivity room. It’s set up from 6:00 a.m. until 9:00 p.m.

This area is equipped with toilets, showers, bathroom amenities (towels, soap, shampoo and body cream), a water dispenser, air-conditioning, lockers and a flat-screen cable TV.

Our concierge team will be happy to help you organize a private event (birthday, anniversary, romantic dinner or marriage proposal). Just send a message before you arrive to conciergeclub@crownparadise.com or call us at (322) 226 6800, ext. 1174 to request this service.

Yes, in the Crown Paradise we have a spa called the Acqua Di Mare, where you can book (at an extra cost) different services such as face masks, massages, including hydro massages, and make appointments at the beauty salon.

Ask for our monthly promotions and book through the concierge at (322) 226 6868 ext. 1696.

Our concierges are located next to the reception. They’re the ones who specialize in customer support to ensure an unforgettable experience. Also, they’ll offer assistance with hotel services and local services. Plus, if you require something special such as flowers, a romantic dinner or birthday parties, you can contact our concierges as well. They’ll be happy to assist you.

Unfortunately, we do not have this service. However, there are two MULTIVA ATM machines in the hotel. One of them charges $5.80 USD (tax included) per withdrawal and an additional 10% commission based on the amount withdrawn. This ATM machine only accepts international cards issued outside Mexico. The second ATM machine cashes Mexican pesos (MXM) and charges $34.80 pesos (tax included) for national cards and $75.00 pesos (tax included) for international cards issued outside of Mexico. To check your balance, the commission charge is $11.60 pesos (tax included).

Inside the hotel facilities, you can find Olympus Tours travel agency. It offers a great variety of remarkable options for different activities in the region such as fishing, outdoor activities and cruises, just to mention some of them. Plus, additional services are available, including car rentals and airport-hotel-airport pick ups. You can give us a call and ask for extension 1182 from 9:00 a.m. to 5:00 p.m. or email us at vallarta@olympus-tours.com

We’ll be happy to share our promotions and special events with you before your visit. Just send us an email on our website www.crownparadise.com with your complete contact details.

Yes, we offer a day pass in the Crown Paradise Golden from Sunday to Wednesday (subject to availability) at a cost of 1,200 Mexican pesos for adults and $600 Mexican pesos for children from six to 12 years of age. By purchasing this pass, you’ll be able to enjoy our food, both domestic and imported drinks, access to all hotel facilities and a towel card, from 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m.

If you’re a resident of the Banderas Bay or Puerto Vallarta areas, you may enjoy a special rate by presenting an official I.D. that shows your home address.